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Updated: Oct 24, 2026
No. of Questions: 155 Questions & Answers with Testing Engine
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SAP C-C4C14-1811 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1811 |
| Exam Number: | C-C4C14-1811 |
| Available Languages: | Other languages may be offered depending on region, English |
| Real Exam Qty: | 155 |
| Passing Score: | Not publicly disclosed (typically ~60–70% estimate) |
| Related Certifications: | SAP Certified Application Associate - SAP Service Cloud Version 2 SAP Certified Application Associate - SAP Sales Cloud |
| Exam Format: | Scenario-based questions (practical), Multiple choice |
| Exam Duration: | Unknown (typically ~180) |
| Exam Price: | Varies by region (typically $500–$600 USD) |
| Certificate Validity Period: | Typically 2–3 years (subject to SAP certification rules) |
| Sample Questions: | SAP C-C4C14-1811 Sample Questions |
| Exam Way: | Onsite or online proctored through SAP Certification Hub |
| Pre Condition: | None formally required (basic SAP Service Cloud knowledge recommended) |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4c14_1811-sap-certified-application-associate--sap-service-cloud-1811-g/ |
SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Request Processing | - Service orders and notifications - Service request management |
| Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
| Service Analytics and Integration | - Reporting and analytics - Integration with other SAP solutions |
| SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Which of the following components of computer telephony integration (CTI) are delivered by SAP Cloud for Customer?
Note: There are 2 correct answers to this question.
- A. CTI client server
- B. CTI client adapter
- C. Service request creation
- D. Live activity pane
Correct Answer: B,D 🗳️
How do you restrict the completion of the main ticket when the related sub ticket are still open?
- A. By enabling scoping questions
- B. By Activating fine tuning activities
- C. By creating a user defined ticket status
- D. By creating workflowrule
Correct Answer: A 🗳️
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Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?
- A. Campaign
- B. Customer
- C. Ticket
- D. Lead
Correct Answer: B,D 🗳️
You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?
- A. Cyclical
- B. Fixed
- C. Absolute
- D. Alternating
Correct Answer: C 🗳️
Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.
- A. Total price
- B. Invoicing status
- C. Transfer status
- D. Pricing status
- E. External ID
Correct Answer: B,C,D 🗳️
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