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Updated: Jul 15, 2026
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BlackBerry BCP-240 Exam Overview:
| Certification Vendor: | BlackBerry |
| Exam Name: | BlackBerry 10 Support Specialist (BCP-240) |
| Exam Number: | BCP-240 |
| Related Certifications: | BlackBerry Enterprise Service 10 (BES10) certifications |
| Exam Format: | Multiple choice, Scenario-based questions |
| Available Languages: | English |
| Recommended Training: | BlackBerry Enterprise Mobility Documentation (legacy) |
| Exam Registration: | BlackBerry Official Website |
| Sample Questions: | BlackBerry BCP-240 Sample Questions |
| Exam Way: | Typically delivered via online proctored or authorized testing centers (historical availability may vary as certification is legacy/discontinued in many regions). |
| Pre Condition: | Basic understanding of mobile operating systems and enterprise mobility concepts is recommended. |
| Official Syllabus URL: | https://www.blackberry.com |
BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| BlackBerry 10 Architecture and Platform Overview | - Security model overview - BlackBerry 10 OS fundamentals - Device hardware and software components |
| BlackBerry Enterprise Service (BES10) Integration | - BES10 architecture and components - Policy and compliance management - Device enrollment and management |
| Device Setup and Configuration | - User profile and account configuration - Initial device activation and setup - Network and connectivity configuration |
| Security and Troubleshooting | - Application permissions and sandboxing - Common device and service issues resolution - Device encryption and security features |
| Messaging and Communication Services | - Messaging troubleshooting - Email setup and synchronization - BlackBerry Hub configuration |
BlackBerry 10 Support Specialist Sample Questions:
1. What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?
A) Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site
B) Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.
C) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.
D) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.
2. A user has received a new BlackBerry, but the micro SIM has not arrived. How can this user be assisted to activate the new BlackBerry?
A) VPN Proxy support
B) NFC Activate
C) Wi-Fi activate
D) Activation is not possible
3. Where are notifications that an application has finished downloading from BlackBerry World enabled?
A) Settings > Notifications > BlackBerry World > Download Notifications
B) BlackBerry World > Settings > Notifications > Download Notifications
C) Settings > Notifications > Other Applications > BlackBerry World > Download Notifications
D) BlackBerry World > Settings > General Settings > Download Notifications
4. A user is experiencing difficulty activating a second device using BlackBerry@ Web Desktop Manager. What should be checked in BlackBerry Administration Console to ensure a second device can be activated?
A) Enterprise Proxy
B) BlackBerry Controller
C) Email profile
D) License limit
5. Where should an end user be directed to look for a mandatory corporate application on their BlackBerry device?
A) Set up application
B) Settings Menu
C) Personal perimeter
D) Applications panel in the corporate perimeter
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A |
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