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Updated: Aug 05, 2026
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Apple 9L0-066 Exam Overview:
| Certification Vendor: | Apple |
| Exam Name: | OS X Yosemite Troubleshooting Exam |
| Exam Number: | 9L0-066 |
| Available Languages: | English |
| Related Certifications: | Apple Certified Support Professional (ACSP) Apple Certified Mac Technician (ACMT) |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple choice, Scenario-based questions |
| Recommended Training: | Apple Support Training Resources |
| Exam Registration: | Apple Training and Certification |
| Sample Questions: | Apple 9L0-066 Sample Questions |
| Exam Way: | Online or authorized testing center (varies by region and provider) |
| Pre Condition: | Basic knowledge of OS X Yosemite and general Mac OS troubleshooting skills is recommended. |
| Official Syllabus URL: | https://training.apple.com |
Apple 9L0-066 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Applications and System Performance | - Application crashes and compatibility issues - Performance optimization and Activity Monitor usage |
| Topic 2: User Accounts and Authentication | - User account creation and management - Login issues and keychain troubleshooting |
| Topic 3: Networking and Connectivity | - Wi-Fi and Ethernet troubleshooting - Network configuration and DNS issues |
| Topic 4: System Security and Privacy | - FileVault and system security settings - Privacy settings and permissions |
| Topic 5: File Systems and Data Management | - File permissions and access control - Disk Utility and storage troubleshooting |
| Topic 6: System Recovery and Maintenance | - Time Machine backup and restore - Safe Mode and recovery tools |
| Topic 7: Peripherals and Hardware | - Input devices and hardware diagnostics - Printer and external device troubleshooting |
| Topic 8: System Installation and Configuration | - System requirements and compatibility troubleshooting - OS X Yosemite installation and upgrade processes - Recovery and reinstall options |
Apple OS X Yosemite Troubleshooting Sample Questions:
1. Bradley has installed OS X on his Mac and would like to set up a Firmware Password. Where can he find the Firmware Password Utility?
A) In the Utilities folder on the startup disk.
B) In the Security & Privacy pane in System Preferences.
C) In the Utilities menu when booted to OS X Recovery.
D) In the Applications folder on the startup disk.
2. How many people can share content in Family Sharing?
A) Seven
B) Ten
C) Five
D) Six
3. William is managing systems running OS X at his company. He is distributing a PNG file that is to be used on these company systems as the desktop picture whenever a user logs in. The picture needs to be available to all user accounts set up on each system. In which of the following folders would the PNG file need to be stored on each system?
A) /System/Library/Desktop Pictures
B) -/Library/Desktop Pictures
C) /Library/Desktop Pictures
D) /System/Desktop Pictures
4. Larry just bought a new Mac with OS X Yosemite and wants to transfer his Outlook contacts and home folder documents from a PC running Windows Vista with SP2. You confirm automatic installation in Windows is disabled. What is the next step you will ask Larry to take before attempting to use Windows Migration Assistant?
A) Make sure the contacts are exported in vCard format into the home directory.
B) Disable anti-virus and firewall software on the PC.
C) Start up the MacBook Pro in Target Disk Mode.
D) Place the PC in standby mode and select it from the list in Migration Assistant running on the MacBook Pro.
5. On a MacBook Pro (Retina, 13-inch, Late 2013) with no peripherals attached, which of the following are services that are able to be configured in Network Preferences? SELECT THREE.
A) Antenna
B) Thunderbolt Bridge
C) Wi-Fi
D) Ethernet
E) Bluetooth
F) FireWire
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C,D,E |
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