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Updated: Sep 14, 2026
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Nortel 920-197 Exam Overview:
| Certification Vendor: | Nortel (Avaya) |
|---|---|
| Exam Name: | Nortel BCM50 Release 2.0 and BCM200/400 Release 4.0 Configuration and Maintenance |
| Exam Number: | 920-197 |
| Available Languages: | English |
| Exam Format: | Multiple choice questions |
| Sample Questions: | Nortel 920-197 Sample Questions |
| Pre Condition: | Familiarity with BCM systems and basic telephony/IP networking concepts is recommended. |
Nortel 920-197 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Telephony Features and System Programming | - Voicemail, auto-attendant, and feature setup - User extensions and call routing configuration |
| Topic 2: Maintenance and Troubleshooting | - System monitoring and diagnostics - Fault isolation and troubleshooting procedures |
| Topic 3: Installation and Initial Configuration | - Hardware setup and system initialization - Basic system programming and network configuration |
| Topic 4: Backup and Upgrade Procedures | - Configuration backup and restore - Software upgrade and patch management |
| Topic 5: System Overview | - BCM architecture and components overview - Release differences between BCM50 Rls.2.0 and BCM200/400 Rls.4.0 |
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