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Updated: Jun 01, 2026
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Avaya Oceana® Solution Support Sample Questions:
1. For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?
A) Routing VDN
B) Transfer VDN
C) Self Service VDN
D) Ingress VDN
2. From where can you change the log-level for Avaya Oceana snap-in components?
A) Breeze Node CLI
B) Omni channel Data store
C) Avaya Control Manager
D) System Manager
3. During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?
A) Choose Import Mode: Initial (only for Initial synchronization)
B) Choose Import Mode: Initial (run every time for synchronization)
C) Choose Import Mode: (renew for renewing synchronization)
D) Choose Import Mode: Sync (run every time for synchronization)
4. In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)
A) PU Logs
B) Provider Logs
C) Service Logs
D) System Logs
E) Agent Browser logs
5. A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?
A) From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations
B) From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup
C) From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block
D) From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C,E | Question # 5 Answer: B |
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