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Updated: Jul 23, 2026

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Avaya 6401.1 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya IP Office Implementation Exam
Exam Number:6401.1
Exam Duration:90–105
Exam Price:Approx. $125 USD
Certificate Validity Period:2 years
Passing Score:70%
Real Exam Qty:60–68
Exam Format:Multiple Choice
Related Certifications:Avaya IP Office Configuration and Maintenance
Avaya IP Office Support
Available Languages:English
Recommended Training:Avaya IP Office Implementation Training
Exam Registration:Avaya Learning Center
Sample Questions:Avaya 6401.1 Sample Questions
Exam Way:Online proctored or at authorized Avaya test centers
Pre Condition:Recommended: Hands-on experience with Avaya IP Office systems; no mandatory prerequisites
Official Syllabus URL:https://www.avaya-learning.com/

Avaya 6401.1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance, Security & Troubleshooting15%- Security settings and access control
- System backup, restore and upgrades
- Monitoring, logging and fault resolution
Topic 2: User & Device Configuration20%- User accounts, profiles and permissions
- Line appearance and call handling settings
- IP phones, soft clients and extensions
Topic 3: System Installation & Initial Setup25%- Hardware and software requirements
- Basic system configuration and activation
- IP Office server and edition deployment
Topic 4: Features & Applications20%- Voicemail Pro and unified messaging
- Call routing, groups and hunt groups
- IP Office Contact Center basics
Topic 5: Networking & Connectivity20%- LAN/WAN topology and IP addressing
- SIP trunking and VoIP configuration
- QoS and firewall traversal

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