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Updated: Oct 25, 2026
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Avaya 3000.3 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Small and Medium Enterprise (SME) Communications Solutions Exam |
| Exam Number: | 3000.3 / 3000-3 |
| Certificate Validity Period: | Retired since June 23, 2012 |
| Real Exam Qty: | 59 |
| Related Certifications: | Avaya IP Office Implementation Avaya SME Communications Solutions |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Scenario-based |
| Exam Price: | $125 USD |
| Available Languages: | English |
| Passing Score: | 70% |
| Recommended Training: | Avaya IP Office Implementation Training |
| Exam Registration: | Avaya Learning Pearson VUE |
| Sample Questions: | Avaya 3000.3 Sample Questions |
| Exam Way: | Previously delivered via Pearson VUE testing centers; exam retired June 23, 2012 |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya IP Office and SME communication systems |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation & Configuration | 25% | - System setup, user and extension configuration - Licensing and feature activation - Call routing, ARS, trunk configuration |
| Infrastructure Data Gathering | 15% | - Data network assessment and integration needs - Customer productivity and business requirements - Existing PBX, dial plan, and telecom infrastructure |
| IP Office Hardware & Components | 15% | - Power options and hardware compatibility - Control units and expansion modules - Interface cards and endpoint support |
| Maintenance & Troubleshooting | 10% | - Common issue resolution - Fault diagnosis and monitoring - Performance verification |
| Telephony & Messaging Applications | 15% | - Meet-me conferencing and CCR reporting - VoiceMail Pro and auto attendant - One-X Portal and user applications |
| Solution Design & Architecture | 20% | - IP Office platform selection and sizing - Site topology, scalability, and capacity planning - Small Community Network (SCN) design |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us
- A. Office Phone Manager Pro
- B. Office Voice Portal
- C. Office Softconsole
- D. Office Video Softphone
Correct Answer: D 🗳️
Which method will avoid corruption of the data on the SD card when removing the SD card?
- A. Dial the shutdown short code to shutdown the card before removing the SD card.
- B. Use the Manager application to shutdown the card before removing the SD card.
- C. Pull out the card; special shutdown is not required.
- D. Use system Monitor to shutdown the card before removing the SD card.
Correct Answer: B 🗳️
If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?
- A. Debug Manager on DTE port
- B. SSA Snapshot
- C. System Monitor with ISDN L3 filter options enabled
- D. System Monitor with default filters
Correct Answer: C 🗳️
An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?
- A. time server
- B. time
- C. net time
- D. get time
Correct Answer: C 🗳️
Which line must be added to the 46vpnsetting.txt file to inform 4600 Series VPN remote telephones to use IP Office licensing?
- A. SET PHNIC 011
- B. SET LIC 1
- C. SET SMBLIC 1
- D. SET AUTH 0
Correct Answer: C 🗳️
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