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Updated: Aug 18, 2026
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Cisco 300-830 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Implementing Cisco Collaboration Cloud and Edge Solutions |
| Exam Number: | 300-820 CLCEI (often misreferenced as 300-830 in some listings) |
| Related Certifications: | Cisco Certified Network Associate (CCNA) CCNP Collaboration Core (350-801 CLCOR) Cisco Collaboration Cloud and Edge Solutions (CLCEI) |
| Available Languages: | English |
| Exam Price: | USD 300 (varies by region) |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple choice, Multiple response, Simulations / lab scenarios |
| Recommended Training: | Cisco Official Training (CLCEI / Collaboration Cloud and Edge) Cisco Learning Network – Collaboration Track |
| Exam Registration: | Pearson VUE Cisco Exams Cisco Certification Exams Portal |
| Sample Questions: | Cisco 300-830 Sample Questions |
| Exam Way: | Online proctored or authorized testing center (Pearson VUE) |
| Pre Condition: | Recommended: CCNP Collaboration Core exam (350-801 CLCOR) or equivalent knowledge of enterprise collaboration systems |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams.html |
Cisco 300-830 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Topic 2: Hybrid Collaboration Services | - Hybrid services integration
|
| Topic 3: Security and Troubleshooting | - Secure collaboration deployment
|
| Topic 4: SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Topic 5: Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
1. A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?
A) Headless
B) Panel
C) Persistent
D) Navigation
2. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?
A) Queue wait threshold
B) Callback retry interval and queue backlog
C) Agent idle timeout
D) SIP registration expiration timer
3. Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?
A) Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.
B) Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.
C) Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction.
D) Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
4. A customer requires secure remote access for mobile Webex users without deploying VPN clients. Which Cisco architecture supports this requirement?
A) Expressway Mobile and Remote Access
B) CUCM Extension Mobility
C) HSRP gateway redundancy
D) MPLS Layer 3 VPN
5. A user requires these capabilities:
- Participate in telephone campaigns.
- Speak to an agent without the customer hearing.
What is the least privileged role that provides the required capabilities?
A) Administrator
B) Supervisor
C) Premium Agent
D) Standard Agent
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |
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