Exam Code: 1z0-1196-25
Exam Name: Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: Oracle Cloud

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Oracle 1z0-1196-25 Exam Syllabus Topics:

Topic	Details
Topic 1	Maintaining Asset Information: This section of the exam measures the skills of an Asset Administrator and covers the setup and tracking of assets, including asset types, components, and specifications. It ensures understanding of how assets are classified and managed within the system using appropriate configurations.
Topic 2	Starting and Stopping Service: This section of the exam measures the skills of a Customer Service Representative and covers the process of initiating and terminating service agreements. It explores how the system manages service transitions and supports customer service flows through guided interactions and system actions.
Topic 3	Searching and Viewing Customer and Device Related Information: This section of the exam measures the skills of a Customer Service Representative and covers how to navigate the application screens, use advanced search features, and configure portals so users can access specific customer or device-related data efficiently.
Topic 4	Creating and Managing Payments: This section of the exam measures the skills of a Payments Administrator and covers the processing of payments from start to finish. It includes understanding different payment components and configuring systems to accept and reconcile payments from various sources.
Topic 5	Understanding Credit and Collections Capabilities: This section of the exam measures the skills of a Collections Officer and covers how the system uses automated processes to prompt debt recovery. It explains key concepts such as payment arrangements and pay plans, which help manage overdue balances.
Topic 6	Understanding Financial Transactions: This section of the exam measures the skills of a Billing Analyst and covers how customer balances are calculated and maintained through service agreements and financial transactions. It includes how different transactions are generated and verified to ensure financial accuracy.
Topic 7	Maintaining Device Information: This section of the exam measures the skills of a Device Management Specialist and covers the structure and function of measuring components and their connection to devices. It includes configuring device and measuring component types and managing them through their lifecycle.
Topic 8	Creating and Managing Bills: This section of the exam measures the skills of a Billing Analyst and covers the lifecycle of billing, including how bills, segments, and off-cycle bills are created and maintained. It also reviews usage calculation entities, rule configurations, and how meter read changes affect billing adjustments.
Topic 9	Configuring Rates: This section of the exam measures the skills of a Rate Designer and covers the structure of rate schedules, including the setup of charges and configuration of rules that influence billing results. It ensures understanding of how each rate component impacts the final bill.
Topic 10	Initiating and Managing Service Orders and Field Activities: This section of the exam measures the skills of a Field Operations Coordinator and covers the full process of handling orchestrated service orders and field activities, from creation to completion. It focuses on extending configurations to support various customer-related field operations.
Topic 11	Describing the Customer to Meter Product: This section of the exam measures the skills of a Functional Consultant and covers the overall scope of the Customer to Meter product, including its core purpose and how it operates across different utility functions. It also evaluates understanding of how various components share transactional functions and how shared objects are managed across the system.
Topic 12	Understanding Adjustment: This section of the exam measures the skills of a Billing Analyst and covers how different types of adjustments work, the control mechanisms they use, and how they impact account balances. It includes the different methods for initiating and applying adjustments within the system.
Topic 13	Understanding Measurements and Performing Validation Editing Estimation (VEE) Processing: This section of the exam measures the skills of a Metering Analyst and covers the process of loading and processing measurement data, including how validations are applied and the role of VEE groups and rules in managing initial measurements and ensuring data integrity.

Reference: https://education.oracle.com/ouexam-pexam_1z0-1196-25/pexam_1Z0-1196-25

Oracle 1z0-1196-25 Exam Overview:

Certification Vendor:	Oracle
Exam Name:	Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional
Exam Number:	1z0-1196-25
Related Certifications:	Oracle Utilities Customer to Meter (C2M) Oracle Utilities Customer Cloud Service
Certificate Validity Period:	2 years
Exam Duration:	120 minutes
Available Languages:	English
Exam Price:	USD 245
Real Exam Qty:	70
Passing Score:	68%
Exam Format:	Multiple Response, Multiple Choice
Sample Questions:	Oracle 1z0-1196-25 Sample Questions
Exam Way:	Online proctored exam (available at Pearson VUE test centers or remotely)
Pre Condition:	Oracle recommends having hands-on experience with Oracle Utilities Customer Cloud Service or Customer to Meter implementation before attempting this exam. Familiarity with utility industry processes is beneficial.
Official Syllabus URL:	https://education.oracle.com/oracle-utilities-customer-to-meter-and-customer-cloud-service-2025-implementation-professional/pexam_1Z0-1196-25

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