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Updated: Sep 15, 2026
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Microsoft 070-685 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Windows 7, Enterprise Desktop Support Technician |
| Exam Number: | 70-685 |
| Exam Duration: | 120 minutes |
| Exam Price: | USD 150 |
| Real Exam Qty: | Approximately 40-60 |
| Certificate Validity Period: | Retired |
| Exam Format: | Case studies, Build list, Active screen, Multiple choice, Drag and drop |
| Available Languages: | Japanese, Spanish, Korean, French, Portuguese (Brazil), German, Chinese (Traditional), Chinese (Simplified), English |
| Passing Score: | 700 |
| Related Certifications: | Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration MCITP: Enterprise Desktop Administrator 7 |
| Recommended Training: | Microsoft Learning Resources (Archived) |
| Exam Registration: | Microsoft Certification Exam Registration (Historical) Pearson VUE Microsoft Exam Registration |
| Sample Questions: | Microsoft 070-685 Sample Questions |
| Exam Way: | Delivered through Microsoft authorized testing centers (Pearson VUE) when active. Exam is now retired. |
| Pre Condition: | Candidates were expected to have experience supporting Windows 7 desktop environments and typically pursued the MCITP: Enterprise Desktop Administrator 7 certification path. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/previous-versions/gg236057(v=technet.10) |
What are the topics covered in Microsoft 70-685 Exam
Candidates must know the topics before they start of preparation. Because it will really help them in hitting the core. Our Microsoft 70-685 Exam exam dumps will include the following topics:
- Managing and maintaining systems that run Windows 7 client (20-25%)
- Identifying cause of and resolving desktop application issues (20-25%)
- Identifying cause of and resolving networking issues (20-25%)
- Supporting mobile users (15-20%)
- Identifying cause of and resolving security issues (15-20%)
Duration, language, and format of Microsoft 70-685 Exam
- Language: English, German, Japanese
- Length of examination: 150 mins
- Passing score: 70%
- Number of Questions: 40-60
- Format: Multiple choices, multiple answers
How can you Prepare for the Microsoft 70-685 Exam
For preparation of Microsoft 70-685 Exam. there are two main types of resources first there are the study guides and books that are detailed and suitable for building knowledge from ground up then there are video tutorials and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner. Smart Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study models to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams.
Practice exams are built to make students comfortable with the real exam situation. If we see the statistics most students fail not due to that preparation but due to exam anxiety the fear of the unknown. Prep4King expert team recommends you to prepare some notes on these topics along with it don't forget to practice Microsoft 70-685 Exam exam dumps which had been written by our expert team, Both these will help you a lot to clear this exam with good marks.
Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx
Microsoft 070-685 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Resolve Security Issues | - Resolve malware and security configuration issues - Resolve authentication and access issues - Resolve user account and permissions issues |
| Topic 2: Resolve Network Connectivity Issues | - Troubleshoot TCP/IP connectivity - Troubleshoot wireless networking issues - Resolve remote access and domain connectivity issues |
| Topic 3: Support Mobile Users | - Resolve offline files and synchronization issues - Configure and troubleshoot mobile devices - Resolve remote connectivity issues |
| Topic 4: Identify and Resolve New Windows 7 Desktop Support Issues | - Resolve operating system installation and upgrade issues - Resolve hardware and device driver issues - Resolve application compatibility issues |
| Topic 5: Resolve Software Configuration Issues | - Resolve issues with Windows settings and features - Resolve issues with desktop applications - Resolve issues with Internet Explorer and networking applications |
| Topic 6: Resolve Operating System Issues | - Troubleshoot system security and update issues - Troubleshoot performance issues - Troubleshoot startup and boot issues |
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Frequently Asked Questions
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Online test engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
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