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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

Question 1

Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?

A. Organizations and people
B. Partners and suppliers
C. Information and technology
D. Value streams and processes

Question 2

Which lifecycle activity is focused on creating prototypes and specifications?

A. Transition
B. Deliver
C. Design
D. Support

Question 3

What is the MAIN purpose of using feedback throughout improvement iterations?

A. To avoid changes in project priorities during implementation
B. To confirm that all stakeholder opinions are in agreement
C. To ensure that improvement actions remain relevant and effective in changing circumstances
D. To prevent the need for further adjustments once work has started

Question 4

What is a digital service?

A. A catalogue of services for consumers
B. The transfer of goods from provider to consumer
C. A combination of technology resources designed for consumers
D. A service that fully or largely relies on digital products.

Question 5

When is the earliest that a workaround can be documented in 'problem management'?

A. After the problem has been prioritized
B. After the problem has been analyzed
C. After the problem has been resolved
D. After the problem has been logged

Solutions: