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Cisco 500-440 Exam Syllabus Topics:

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucced.html

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Course Objectives

The candidate who takes this course becomes eligible to meet the following objectives.

• Use the UCCE tools to complete UCCE system installation
• Define how to support CCE and install CCE Outbound Option
• Identify the components and operations of the Unified CCE solution
• Discuss configuration and installation steps used to support agent functionality in a UCCE deployment
• Install and configure a CCE VXML Solution

Once you are done with this course, you can easily ace the Cisco 500-440 exam. Furthermore, you can get a good score on the test if you understand all the topics covered in it. So, these concepts are thoroughly explained in this instructor-led training program as they will be taught by the Cisco experts. You can enroll in the course and be ready to learn about everything you should know for passing exam 500-440 issued by Cisco.

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The Cisco 500-440 test is a certification exam that helps individuals to prove their knowledge about intelligent call routing, multichannel contact management, and computer telephony integration using an IP network. If you are interested in pursuing a career within enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise solution, you must take this exam. Moreover, it will allow you to gain the relevant Cisco Unified Contact Center Enterprise Specialist certification.

What Are the Topics Covered in Cisco 500-440 Exam?

In order to ace the Cisco 500-440 exam, you have to master the following topics including how to:

• Define the sizing process for Contact Center Resources and Cisco Unified CCE components (13%)
• Describe the features and functionalities of Cisco Unified CCE solutions (23%)
• Classify the design considerations for Cisco Unified Communications Manager in Cisco UCCE solutions (11%)
• Identify Network Design Considerations in a Cisco Unified CCE solution (19%)
• Describe virtualization environment for contact center resources and Cisco Unified CCE components (11%)