Exam Code: Salesforce-Contact-Center
Exam Name: Salesforce Contact Center Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional Exams

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Updated: Aug 16, 2026

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Salesforce Salesforce-Contact-Center Exam Syllabus Topics:

Topic	Details
Topic 1	Design: Deals with the Contact Center functionalities with the stipulated requirements. Subsequently, when presented with business requirements, devise scalable and maintainable solutions for the Contact Center, adhering to standard data models.
Topic 2	Implement: This section deals with setting up the fundamental Contact Center functionalities and features. Following this, in alignment with the complete design, configure and authenticate the email functionality, ensuring its seamless operation. Similarly, based on specific scenarios, configure and verify the functionality of voice services.
Topic 3	Discovery: This section deals with a customer use case, and initiates interviews to delineate personas and stakeholders involved.
Topic 4	Deploy: Discern the suitable deployment process pertinent to the Contact Center. Subsequently, document channel-specific cut-over requirements based on the feature configurations provided.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-contact-center-ap---AP-226

Salesforce Salesforce-Contact-Center Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Contact Center Accredited Professional (Salesforce-Contact-Center)
Exam Number:	AP-226
Available Languages:	English
Exam Duration:	75 minutes
Related Certifications:	Service Cloud Omni-Channel Routing Service Cloud Voice Digital Engagement
Certificate Validity Period:	Not formally specified (no expiration stated for this exam)
Real Exam Qty:	60 (plus up to 5 unscored questions)
Passing Score:	66%
Exam Price:	USD 150 / JPY 20,000 (excluding tax)
Exam Format:	Multiple-choice, Multiple-select
Recommended Training:	Service Cloud Voice and Contact Center learning resources Contact Center training modules (Service Cloud, Omni-Channel, Digital Engagement)
Exam Registration:	Salesforce Certification Registration (Trailhead Academy) Salesforce Certification Exam Guide
Sample Questions:	Salesforce Salesforce-Contact-Center Sample Questions
Exam Way:	Online proctored or onsite testing center
Pre Condition:	None officially required; typically intended for Salesforce partners with 2–3 years of consulting/implementation experience in customer service or contact center solutions
Official Syllabus URL:	https://trailheadacademy.salesforce.com/certificate/exam-contact-center-ap---AP-226

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