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Updated: Aug 19, 2026

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ITIL ITIL-4-Transition Exam Overview:

Certification Vendor:AXELOS / PeopleCert
Exam Name:ITIL 4 Managing Professional Transition
Exam Number:ITIL-4-Transition
Exam Duration:90 (113 for non-native language)
Real Exam Qty:40
Certificate Validity Period:3 years
Available Languages:English
Exam Price:USD $375
Passing Score:70% (28/40)
Related Certifications:ITIL 4 Foundation
ITIL 4 Specialist: Create, Deliver and Support
ITIL 4 Specialist: Drive Stakeholder Value
ITIL 4 Specialist: High Velocity IT
ITIL 4 Strategist: Direct, Plan and Improve
Exam Format:Multiple Choice, Closed Book
Recommended Training:AXELOS Accredited Training Providers
Exam Registration:PeopleCert Official Registration
Sample Questions:ITIL ITIL-4-Transition Sample Questions
Exam Way:Online proctored exam or in-person at authorized testing centers
Pre Condition:ITIL Expert certification OR minimum 17 credits from ITIL v3 qualification scheme; completion of accredited training course required
Official Syllabus URL:https://www.axelos.com/certifications/itil-certifications/itil-4-managing-professional/itil-4-managing-professional-transition

ITIL ITIL-4-Transition Exam Syllabus Topics:

TopicDetails
Topic 1
  • Drive Stakeholder Value: Here, the ITIL v3 professionals will understand how to design customer journeys and shape demand for IT services. They will also learn how to define service offerings, onboard and offboard customers and users, and ensure continual value co-creation through service consumption and provisioning.
Topic 2
  • Direct, Plan, and Improve: The topic covers the principles and methods of direction, planning, and improvement within the context of the SVS. ITIL v3 professionals will learn about the integration of GRC and how to use Communication and Organizational Change Management for direction, planning, and improvement.
Topic 3
  • ITIL 4 Foundation: This topic covers the fundamental concepts of service management, including the ITIL guiding principles, the four dimensions of service management, and the ITIL service value system. ITIL v3 professionals will need to understand how these concepts interconnect to form the basis of IT service management.
Topic 4
  • Create, Deliver, and Support: The section involves understanding how to create, deliver, and support IT services. PeopleCert ITIL v3 professionals will learn how to plan and build a service value stream, as well as how to contribute to the creation, delivery, and support of services across the Service Value System (SVS) and value streams.
Topic 5
  • High-Velocity IT: The ITIL-4-Transition exam candidates need to understand the high-velocity nature of the digital enterprise and the demands it places on IT. This includes grasping the digital product lifecycle within the ITIL 'operating model' and the importance of the ITIL guiding principles for delivering high-velocity IT.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-mp-transition-2709

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