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Salesforce AP-207 Exam Overview:

Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Work with an external debt collection agency to ensure customers pay their outstanding amount.
B) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
C) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
D) Use the Create Payment Plan action in the Contact Center Console.

2. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A) Salesforce can send the updated information to the billing system in real-time or batch if it's required,
B) The billing system can query Salesforce every night to retrieve changes made to contacts.
C) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
D) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.

3. Which four objects does the EnergyRuntimeServiceSFS sample permission set give View All and Modify All permissions to a user?

A) Work Order. Work Order Line Hem, Service Appointment, Work Type
B) Work Order. Work Order Line item. Service Territory. Work Type
C) Work Order. Work Order Line Item Work Procedure. Work Plan
D) Work Order. Work Type. Service Appointment. Service Territory

4. An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

A) Extend the entries of record types on account object.
B) Extend the value list on the status picklist for cases
C) Extend the value list on the product family picklist for product object.
D) Extend the entries of record types on inventory item object.
E) Extend the value list on the service type picklist for service points

5. An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?

A) Contract
B) Account
C) Asset
D) Premise

Solutions: