Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) is preparing and defining success criteria for Agentforce Testing Center test cases. Which details should UC specify as the expected output to ensure the tests accurately reflect the agent's functionality?

A) Expected Flow API Name
B) Expected Prompt Template Name
C) Expected Topic API Name

2. Which use case is best supported by Salesforce Agent's capabilities?

A) Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.
B) Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.
C) Enable data scientists to train predictive AI models with historical CRM data using built-in machine learning capabilities

3. A Universal Containers administrator is setting up Einstein Data Libraries. After creating a new library, the administrator notices that only the file upload option is available; there is no option to configure the library using a Salesforce Knowledge base. What is the most likely cause of this Issue?

A) Salesforce Knowledge is not enabled in the organization; without Salesforce Knowledge enabled, the Knowledge-based data source option will not be available in Einstein Data Libraries.
B) The current Salesforce org lacks the necessary Einstein for Service permissions that support the Knowledge-based Data Library option, so only the file upload option is presented.
C) The administrator is not using Lightning Experience, which is required to display all data source options, Including the Knowledge base option, when configuring Einstein Data Libraries.

4. Universal Containers needs to create Data Cloud reports to understand agent behavior. Which data lake object (DLO) represents an overarching container capturing contiguous interactions with one or more Al agents?

A) AlAgentInteractionMessage
B) AlAgentInteraction
C) AlAgentSession

5. Universal Containers (UC) wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template. How should UC accomplish this?

A) Use a Record Snapshot to combine data from unrelated objects into a single prompt.
B) Create a prompt template-triggered flow to access the data from standard and custom objects.
C) Create a Flex template to add resources with standard and custom objects as inputs.
D) Create a prompt template passing in a special custom object that connects the records temporarily.

Solutions: